Shipping policy

Worldwide Shipping: We're thrilled to offer our Shibela Earbuds to customers all around the world. Wherever you are, we're here to deliver the best audio experience to your doorstep.

Fast and Reliable Carriers: We partner with DHL to bring you a seamless shipping experience. Choose from a variety of shipping options, including Standard, Express, and International, tailored to meet your needs.

Speedy Dispatch: We understand the anticipation of receiving your order. Our team ensures your orders are ready to ship within 1-2 business days.

Delivery Timelines: Our commitment to timely delivery means you can expect your orders to reach you in as little as 2-3 days in Germany, 3-5 days within the EU, and 5-7 business days worldwide. We aim to get your Shibela Earbuds to you as quickly as possible.

Free Shipping: We believe in making your shopping experience enjoyable and cost-effective. That's why we offer free shipping on all orders, with no minimum purchase requirement.

International Orders: Rest assured, we've got you covered. We handle all international shipping details, including customs and import taxes, to ensure a smooth delivery process.

Order Tracking: Stay informed about the status of your orders with a tracking number. Easily monitor your shipments by using the provided tracking link on the DHL website.

Cancellation Policy: Once your order has been dispatched from our warehouse, it cannot be canceled. Cancellations are only possible before the order has left our warehouse.

Lost or Damaged Items: While we take every precaution to ensure the safe delivery of your Shibela Earbuds, accidents can happen. In the rare event of loss or damage during transit, we will send you a replacement promptly.

Return Labels: If you need to return your order for any reason, please contact us to initiate the process. We'll create a new label for your return.

Product Exceptions: Our shipping policy applies uniformly to all our products. There are no special conditions or exceptions for specific items or regions.

At Shibela, we're committed to providing you with an exceptional shipping experience. If you have any questions or need further assistance, please feel free to reach out to our dedicated customer support team at support@shibelasound.com. Your satisfaction is our top priority, and we're here to ensure that you have a smooth and enjoyable shopping journey.