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Shibela values its relationship with you and offers a risk-free trial for most products purchased directly from Shibela. For all purchases not made directly from Shibela, please check the return policy of the location from which you purchased your product.
If you are unsatisfied with your purchase of products directly from Shibela, please follow the steps in this Return Policy for a refund. Final sale products, shipping and handling charges, gift box and gift wrap fees, and certain taxes paid are not refundable. Shibela reserves the right to deny any returns in circumstances involving excessive returns, violation of the Terms of Sale, suspected fraud, or other impermissible activity.
To qualify for a refund, you must:
If you do not obtain a return authorization number prior to shipping, Shibela reserves the right to deny the return and is not responsible for returning any product delivered to it. You must send the product back yourself, after receiving confirmation from Shibela. If you choose not to use the Shibela pre-paid return shipping label and instead select a carrier of your choosing, you are solely responsible for the product until Shibela confirms receipt of the product to you and you will bear any risk of loss. Where you choose your own carrier, Shibela shall have no liability for any lost, stolen, or damaged product prior to confirmation of receipt by Shibela.
After receipt and confirmation of your return, Shibela will issue a credit or refund of the purchase price paid for the returned product, subject to any reductions or exceptions as set forth in this Returns Policy. If you received a discount for purchasing multiple items, a promotional item, or a free item, Shibela may deduct the value of the discount, promotional item, or free item from any refund or credit you receive if you do not return all items purchased.
If your return fails to meet any of the conditions of this Return Policy, Shibela may, at our discretion, refuse to accept it or charge you a restocking fee of up to 30% of the original price.
Products identified as “Final sale” are not eligible for return or exchange, only warranty service. If your product arrived damaged or you have received the wrong product, please contact us as provided below.
We have a 60-days return policy, which means you have 60 days from the date you received your item to request a return. You can submit the application directly to info@shibelasound.com.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.
To arrange a return, you can contact us at Info@shibela.co. If your return is accepted, we will send you a return authorization number and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
If you have any questions, you can contact us at any time at Info@shibela.co.
The quickest way to ensure you get what you want is to return the item you have and, after accepting the return, make a separate purchase for the new item.
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will automatically be refunded to your original payment method. Please keep in mind that it can take up to 90 days for your bank or credit card company to process and post the refund.
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