FAQs

 

"Got questions? Check out our FAQs below:

  1. Order Dispatch Time: Wondering about your recent order? We strive to dispatch items promptly. Please allow 1-2 business days for order processing before shipment. O

  2. Return Policy: Not in love with your purchase? We've got you covered! Enjoy our 100% money-back guarantee if the product arrives defective or damaged. You have a 30-day window to return it for a full refund. Kindly ship it back at your expense, including your name and order number.              Note: For refunds, wait until your package arrives before returning it.

  3. Cancellation: Need to cancel your order? No problem! You can cancel free of charge before shipment. In case the item is already shipped, utilize our hassle-free return system for a complete refund.

  4. Address Mistake: Oops, wrong address input? Don't worry! Respond to your order confirmation email to confirm the error. If you've identified an incorrect address, shoot us an email at Info@shibela.co within 24 hours. We can rectify the address promptly. Beyond 24 hours, refunds won't be provided.

  5. Shipping Duration: Shipping times vary as we ship globally from multiple fulfillment centers.  On average, expect delivery within 2-3 business days in Germany, 4-5 business days in Europa and 5-7 business days to USA depending on your location

  6. Unanswered Queries: Have a query not addressed here? Reach out to us at info@shibela.de. Our team is dedicated to beautifying your home. For a quick response, include your order number and describe the issue clearly.

We're here to help you out! Thank you!"